All requests for IT-related service -- whether for problem resolution, new computer equipment, application or web services, network questions, firewall requests, telephone or project-related needs -- begin with the Technology Assistance Center (TAC).
Hours of Operation:
Monday - Friday, 7:30 a.m. to 5:00 p.m.
Closed every Friday from 1:15 p.m. to 2:45 p.m. for training
- Closed all federal holidays
How to Get Help:
The TAC supports the day-to-day operations of NPS by providing a centralized method for reporting problems and requesting assistance.
A request for service can be initiated by the following methods:
- Self-Service web site: https://wiki.nps.edu/tac
Email to TAC@nps.edu
Telephone (831) 656-1046
Visit Ingersoll Hall, Room 151
Some of the services provided by the TAC are:
- Forgot your password visit our password portal website
Computing Lab Support
Dial-in (internet access) questions
E-mail trouble/questions
Internet access problems
Login name/password problems
System Security breach reporting
Software Support
Training (computing) questions
Virus protection/detection
Additional TAC Resources & Links:
FREE Online Training for Windows Vista and Office 2007
Please note that no requests for assistance should be made directly to individual Systems Administrators, either by phone, by e-mail, or in person. All requests should be made through the TAC.