Research Summaries

Back Exploring Communication Strategies: An Examination of US Federal Agency

Fiscal Year 2010
Division Graduate School of Business & Public Policy
Department Graduate School of Business & Public Policy
Investigator(s) King, Cynthia L.
Sponsor Defense Contract Audit Agency (DoD)
Summary DCAA seeks to assess their agency to identify key issues for improving and transforming their organizational culture, particularly for ensuring shared understanding and commitment to strategic objectives. There is much literature that links the quality of leadership to the quality of leader communication (e.g. Mayfield, Mayfield and Kopf, 1998; Mayfield & Mayfield, 2002; Michael, Harris, Giles and Fields, 2005; Riggio, Salinas, Riggio, and Cole, 2003; Young and Post, 1993). Additionally, our previous research has shown that leader communications was critical to change initiatives in the U.S. auto industry and U.S. Naval Aviation (King, 2006). However, very little research has been done that focuses on the relationship between leader communicative intent and employee/manager response in U.S. federal agencies. This study will investigate a policy change memo issued by the Director od DCAA and its reception by employees throughout all layers of the organization. This study seeks not only issues of comprehension of policy content, but how employees make sense of the communication against a backdrop of one of the biggest organizational changes in DCAA's history.
Keywords
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Data Publications, theses (not shown) and data repositories will be added to the portal record when information is available in FAIRS and brought back to the portal