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Contact
ACS Manager
PC
Shop
Laboratory
Support
Level
3 Support
The
PC Shop
manages all PCs that come through the ITACS
organization, maintains the standard NPS
customer images, and performs Life Cycle
Management responsibilities. Specific areas
of responsibility include the following:
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| • |
Receive New PCs |
| • |
Validate software
images on computers |
| • |
Ensure PCs are
operational |
| • |
Deliver and set
up PCs |
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Add peripherals,
as required |
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Maintain hardware
inventory |
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Maintain standard
disk images with vendors |
| • |
Tag Minor Property/ITACS
Equipment |
| • |
Act as an LCM interface |
| • |
Process ITACS hardware
delivery orders |
| • |
Track equipment |
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Sanitize old equipment
for survey |
| • |
Provide information
for equipment reports, as required |
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Laboratory
Support
replenishes toner and paper, performs preventative
maintenance, troubleshooting and repairs,
and re-images PCs and equipment at Learning
Resource Center (LRC) laboratories, listed
below. Specific areas of responsibility include
the following:
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| • |
Check PC functionality |
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Check laboratories
for low paper and toner |
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Replace toner and
paper, as required |
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Establish Preventative
Maintenance Schedule (PMS) |
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Perform PMS |
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Perform a daily
functionality check of all laboratories |
| • |
Troubleshoot problems
and Perform repairs |
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Re-image laboratory
computers quarterly and as required |
| • |
Report on laboratory
utilization and requirements |
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Below is the current list of Learning Resource
Centers (LRCs):
| PC (Microsoft Windows)
Labs |
Unix/Linux Labs |
| |
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| BU-100 A, B & C |
RO-123N |
| GL-128 |
RO-123S |
| GL-203 |
SP-341 |
| GL-318 |
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| GL-B16 |
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| GL-B19 |
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| IN-141 |
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| IN-224 |
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| IN-250 |
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| ME-138 |
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| RO-204 |
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| RO-228 |
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| SP-263 |
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| SP-431 |
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Other laboratory support, (non-LRCs) is provided
by ITACS divisions, depending on the type
of requirement. The Technology Assistance
Center (TAC) will assign the correct division,
after receiving a customer request for assistance.
Level
3 Support
will provide resolution to end-user Commercial
Off The Shelf (COTS) software and hardware
issues that cannot be resolved at the Technology
Assistance Center (TAC) Tier 2 level. Level
3 personnel have extensive software and
hardware knowledge, including:
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In-depth knowledge
of Commercial Off The Shelf (COTS)
software |
| • |
Knowledge of hardware
maintenance |
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In-depth troubleshooting
skills |
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Hardware replacement
skills |
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Knowledge and ability
to arrange warranty support |
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Ability to interface
with hardware vendors |
| • |
Knowledge and ability
to provide Public Key Infrastructure
(PKI) support |
| • |
Ability to develop
and test workstation images |
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