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Home >> ITACS >> Technology Assistance Center (TAC) |
All
requests for IT-related service -- whether
for problem resolution, new computer equipment,
application or web services, network questions,
firewall requests, telephone or project-related
needs -- begin with the Technology Assistance
Center (TAC).
Hours
of Operation:
- Monday - Friday,
7:30 a.m. to 5:00 p.m.
- Closed
every Thursday from 1:15 p.m. to 2:45 p.m.
for training
How to Get Help:
The
TAC supports the day-to-day operations of
NPS by providing a centralized method for
reporting problems and requesting assistance.
A request for service can be initiated by
the following methods:
Some
of the services provided by the TAC are:
- Computing Lab Support
- Dial-in (internet access) questions
- E-mail trouble/questions
- Internet access problems
- Login name/password problems
- System Security breach reporting
- Software Support
- Spam or e-mail harassment
- Training (computing) questions
- Virus protection/detection
Additional TAC Resources & Links
Please note that no requests for assistance
should be made directly to individual Systems
Administrators, either by phone, by e-mail,
or in person. All requests should be made
through the TAC.
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