Print jobs are sent to a print queue on the print server. They have to spool from the workstation first and will appear in
the print server queue after they are no longer visible on the printer at the workstation. If there are multiple print jobs
to the same print queue, print jobs are sent to the server sequentially. Once on the server, they can be viewed and released
by the user at the release station. Once they are released, they are sent from the server to the printer spool. If there are
multiple print jobs released to the same printer, they will be queued in the printer memory and completed sequentially.
Laptop users and users who logged in to workstations using their NPS account will see their NPS user name in the User ID field
on the print release station. Other users printing from public workstations on Pillars 1 and 4, as well as the two BOSUN terminals
upstairs, will see the location of their workstation (i.e. Pillar1A) as the user ID.
How long does my print job stay in the server queue?
Print jobs stay on the print server for 15 hours or until released by the user. Print jobs older than 15 hours are automatically
purged from the queue.
Why does my print job not appear on the printer right after I released it?
There may be other print jobs printing on the printer in front of it. Circulation desk staff are able to monitor the queue
on the printer and can tell how many jobs may be lining up on the printer.
Why does my print job not appear on the release station after I sent it?
There may be other print jobs sent to the same print queue on the server. Opening the specific printer's dialog on the workstation
will show how many other print jobs are sent to the same queue and what their spooling progress is.
How do I print from my laptop via wireless?
Instructions for printing via the wireless are available on the NPS Intranet in PDF format.
Do you have instructions to Macintosh laptop users?
As the majority of our users are on Windows, we have not yet provided instructions for Mac users. We are working on these
with the help of Mac laptop owners. If you have a Macintosh laptop, please stop by the Systems office for assistance. Once
we have sufficient experience setting these up on Macintosh laptops, instructions will be available for self-service.
Which printer/release station did my print job go to?
All workstations in the library can print to any of the five public printers. Workstations in the first floor lobby area default
to Constellation or Truman. Workstations in the Electronic Resources Room default to Nimitz. Workstations upstairs default
to Wasp or Enterprise. We suggest that laptop users use Wasp or Enterprise on the second floor as these printers are generally
less busy.
Can I delete print jobs I sent to the queue accidentally?
Not at this time. Print jobs sent to the queue and not released will be automatically purged by the system in 15 hours.
I sent my print job to Constellation but it seems busy. Can I redirect it to Truman from the release station?
Not at this time. Print job sent to a specific printer will be released to that particular printer. The Library will investigate
print job redirection and load balancing options as the next phase of this setup.
Why is this new system necessary?
The Library is switching to this system in hopes of managing print jobs a little better and thus reducing the waste associated
with an unmanaged printing setup. We also hope to provide a more flexible system for our patrons.
Can I reprint my job and/or ask for more than 1 copy of the job?
No. Once a job has been sent to the printer, it is deleted from the server. The print job will print in as many copies as
specified at the workstation print dialog.
What happens if the printer jams or runs out of the paper or toner – will my job continue to print once the printer is fully
operational?
Mostly yes. Each printer holds print jobs released from the server in its memory. Printers are configured to resume print
jobs after pausing for maintenance. Pages jammed in the printer may at times have to be reprinted, depending on the severity
of the jam.
I noticed that print jobs come out duplexed. Can I print single sided?
Yes. All printers are set up to duplex by default. However, this setting can be changed in the printing preferences dialog
on the workstation for the individual print job.
