Instructions to install and configure Dudley Knox Library Printers on Personal Laptops

The following documents are hosted on the NPS Intranet. Accessibility is only available from the NPS network or through a NPS VPN connection. You may also obtain paper copies of the instructions at our Circulation Desk. 

Find out more information from ITACS on Remote Access here.

• Installing Printers for Mac OS 10.6 (Snow Leopard) & 10.7 (Lion)
• Installing Printers for Mac OS X Versions 10.5 and earlier
• Installing Printers for Windows XP
• Installing Printers for Windows 7 and Windows Vista

What happens to the print job after it is sent from the workstation?

Print jobs are sent to a print queue on the print server. They have to spool from the workstation first and will appear in the print server queue after they are no longer visible on the printer at the workstation. If there are multiple print jobs to the same print queue, print jobs are sent to the server sequentially. Once on the server, they can be viewed and released by the user at the release station. Once they are released, they are sent from the server to the printer spool. If there are multiple print jobs released to the same printer, they will be queued in the printer memory and completed sequentially.

How can I tell which print job is mine?

Laptop users and users who logged in to workstations using their NPS account will see their NPS user name in the User ID field on the print release station. Other users printing from public workstations will see the location of their workstation (i.e. Pillar1A) as the user ID.

How long does my print job stay in the server queue?

Print jobs stay on the print server for 5 hours or until released by the user. Print jobs older than 5 hours are automatically purged from the queue.

Why does my print job not appear on the printer right after I released it?

There may be other print jobs printing on the printer in front of it. Circulation desk staff are able to monitor the queue on the printer and can tell how many jobs may be lining up on the printer.

Why does my print job not appear on the release station after I sent it?

There may be other print jobs sent to the same print queue on the server. Network latency might also occur during high usage periods or sending large documents to the release station. Opening the specific printer's dialog on your workstation will show how many other print jobs are sent to the same queue and what their spooling progress is.

How do I print from my laptop via wireless?

Instructions for printing via the wireless are available in PDF format at the top of this page or in paper copy at the Circulation desk.

Can I delete print jobs I sent to the queue accidentally?

Yes, print jobs can be deleted from the print release station instead of releasing them to the printer. Print jobs sent to the queue and not released will be automatically purged by the system in 5 hours.

I sent my print job to Station 1 but it seems busy. Can I redirect it to Station 2 from the release station?

No. Print job sent to a specific printer station will be released to that particular printer station. Each station has two Xerox MFD devices to the queue which should help speed up the printing process.

Can I reprint my job and/or ask for more than 1 copy of the job?

No. Once a job has been sent to the printer, it is deleted from the server. The print job will print in as many copies as specified at the workstation print dialog.

What happens if the printer jams or runs out of the paper or toner – will my job continue to print once the printer is fully operational?

Mostly yes. Each printer holds print jobs released from the server in its memory. Printers are configured to resume print jobs after pausing for maintenance. Pages jammed in the printer may at times have to be reprinted, depending on the severity of the jam.

I noticed that print jobs come out duplexed. Can I print single sided?

Yes. All printers are set up to duplex by default. However, this setting can be changed in the printing preferences dialog on the workstation for the individual print job. 

Questions, assistance, and on site help:

If you are having any print issues while in the library, you can request assistance from the DKL Information Systems department by talking to staff at the Circulation or Research Assistance desks. IT Specialists are available Monday - Friday from 0800-1700. You can also send any questions or feedback to the DKL IS department by filling out this online form.