Text a Librarian will no longer be available after Wednesday April 4. For questions about your library account, passwords/logins and library facility and service hours call the General Information desk at (831)656-2947 or email firstname.lastname@example.org. For other questions please use one of the options available on the Ask a Librarian page
How do I ask a question using Text a Librarian?
What information should my question include?
In addition to asking your question, if space permits you should provide your name and nps email address (or other appropriate contact information if you are a distance student). This will enable us to contact you if we need to follow up or provide a more substantial response than is possible with text messaging.
Note: we may need to validate that you are an NPS student, faculty or staff member to respond to certain questions such as those requesting passwords, so providing us with your name and NPS email address up front will avoid the need for us to send a follow up text requesting that information.
What days and hours is Text a Librarian available?
You may send us your question at any time. We will generally respond very promptly to questions received during our regular Research Assistance hours [Monday 0900-1600, Tuesday 0900-1500, Wednesday-Friday 0900-1600 (Pacific Time), and Sunday 1300-1700]. We will normally respond to questions received outside of these hours on the next business day.
What type of response will I get?
Normally we will respond to your question by sending text messages to the phone you used to contact us. Our responses will come as 2 messages if they exceed 160 characters. If you ask a question that requires follow up or extensive research we may request that you work with us through one of the other options listed on our Ask a Librarian page..
My privacy: what happens to the data I provide?