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Home >>  Administration & Services >>  Fleet & Family Support Center >>  Volunteer >> Individual Augmentee Assistant Case Manager

Individual Augmentee Assistant Case Manager

Location: FLEET & FAMILY SERVICE CENTER

Supervisor: Work & Family Life Supervisor

Objective: To contact families of sailors currently on Individual Augmentee (IA) deployment.

Duties:

  • Ascertain family members’ needs and answer inquiries; provide information concerning the basic services offered by the FFSC. Refer to appropriate services as needed.
  • Record and process IA case files, annotating contact intervals and method of contact for statistical purposes.
  • Assist with miscellaneous administrative tasks including preparation of materials, client contact, and assist with workshops as needed.

Qualifications: Excellent communication skills; pleasant personality; ability to solve problems.

Policy and Tasks:

  • THE VOLUNTEER AGREES TO:
    • Abide by FFSC policy as it relates to confidentiality of all case work and record keeping.
    • Conduct him/herself in a positive, friendly, supportive and patient manner.
    • Report number of hours worked each month.
  • THE FLEET AND FAMILY SERVICE CENTER AGREES TO PROVIDE:
    • Volunteer Coordinator to assist and advise the volunteer during his/her time of service.
    • On-the-job or scheduled training for the volunteer position.
    • Performance feedback
  •